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I was told the order is canceled 2 weeks ago. After being told that the order cannot be cancelled even though my order has not been delivered in over a month, I insisted to stop the order immediately with their next level supervisor. I ended up chatting with their customer service, got dropped. No response! I then called - no live person. The second notice mid May, I send them an email with my wish to cancel. When I received the first notice of delivery delays I felt it is okay to wait a couple weeks.
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Today June 10, nothing has been delivered. I ordered an item online beginning of April with the promise of prompt delivery. This is not a business model that can continue. BB&B must've spent far more in customer service time than the value of the items. What a horribly unnecessarily wasteful experience. It was the last customer agent who finally helped me. Essentially, what that meant, is that the last people I dealt with had lied to me. And she authorized the return cloth item to be shipped. This time I got a different person who was eager to help me. I was told the cloth item will be shipping soon. But the return I made was for both, and the packing slip shows both items. When I contacted customer service, they told me the return was just for the metal item. It doesn't even indicate the status of the previous order having been returned. Not only that, but the BB&B website for accounts shows no returns. They resend the metal item in a box this time. I did send the package back, although I did provide extra protection for the steel item and I applied sticky-notes to annotate the damage. and the customer service rep was not knowledgeable. Dealing with their customer service was like pulling teeth. Not only that, the steel item was the WRONG MODEL and WRONG COLOR. And the cloth item ended up with a fabric pull.
BED BATH BEYOND CONTACT PHONE NUMBER FREE
It was sent with NO protective wrapping, just free to slide around inside the thin bag. If it had been just cloth, I can understand a plastic bag. One item was made of cotton cloth the other made of steel.
BED BATH BEYOND CONTACT PHONE NUMBER FULL
It wasn't until a full week after I'd placed my order that it actually shipped.
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